“Why would I ever travel to work with Fit Werx when local bike shops offer bike fitting and similar products?”

This is a very good question and one that we are glad to answer. The main reasons people work with us over shops that are closer to them are our bicycle fitting skills, our specialization and professional customer service, our product availability and selection, our workmanship and attention to detail, and our support of your sport. Read on to find out why we offer you a better value for your dollar.

Explanations, often in our client’s words, as to how we differ from other bicycle and triathlon shops in each department are below:

Bicycle Fitting Skills

If you need to have surgery, are you going to go to the doctor that is closest to you or the one who is most skilled? For most of us, the answer to this question is pretty easy – the most skilled. There are many different levels of quality and specialization among doctors, lawyers, contractors, financial advisers or virtually any other profession. Bicycle fitters are not any different.

Specialization and Professional Customer Service

Have you wondered why being an attorney is considered a profession while working in a bike shop is considered a job? We did. Cycling is our profession and passion and we treat it as such. One of our clients summed this up better than we can, so we’ll let his words explain:

Product Availability and Selection

From one of our clients from Massachusetts about our Vermont location :

“Fit Werx is the only shop I know of that you can actually see and feel almost all of the hot products related to our sport, like wheels, bars, frames, hydration systems and other accessories that otherwise I can only see in catalogs and magazines. And what Fit Werx doesn’t have, you will get to insure that your customers get not only what they want, but more importantly, what is optimal for them.”

Workmanship and Attention to Detail

You would not buy a car that came off the lot with a bumper that is only partially attached or with a door that does not shut properly. However, the vast majority of bike buyers, even buyers of high end bikes, unknowingly suffer this very fate. Quality and long-term value is in the details. Again, a client explains it better than we can:

We Support Your Sport

Fit Werx has sponsored multiple road teams since our inception and we attend and sponsor 8-12 road and triathlon events annually. Fit Werx owner’s Ian, Sarah, Marty and Dean personally attend more events than any other cycling shop owners in the Northeast. Part of our mission is to give back to the sports that support us and to be there for you.

Why Fit Werx Is a Better Value

Price Match

Whether you just need a new chain for your current bike or you are buying a new bike or wheels, we’d like to earn your business and then keep it. We know that price matters and that you have options when it comes to who you work with. If you see the identical in-stock product for less through an authorized U.S. dealer, please just bring in or e-mail the quote (or the URL of the web site) and we’ll match the price. *

Value

We all want to get the most we can for our hard earned dollars, right?  But what does “getting the most we can for our hard earned dollars” really mean?  For starters, it means a lot more than just finding the cheapest price. In fact, value and price are often quite different concepts.

Consider these common claims about value:

“We won’t be undersold! We sell for less!”

How can you go wrong when it is guaranteed that you will get the lowest price?  You can go wrong because cycling equipment (unlike oil and soybeans) is rarely a commodity.

“No charge fitting with bike purchase.”

Sounds great, right?  First, it is crucial to distinguish between a “bicycle fitting” and a “bicycle sizing”.   Most “bike fits” that are included with purchase are nothing more than very rudimentary “sizings”.

“Bike X is the best bike for you…”

Regularly we hear people say that they have been to multiple shops and all recommended a different bike as being best for them.  Beyond just being confusing, how is this even possible?

“But what about shop discounts?”

Regardless of discounts and sponsorship, buy your bike from a place that you would trust with every aspect of the bike (from fit to sizing and design to spec and mechanical set-up).

* Price match does not apply to shipping and handling and cannot be used in conjunction with other offers. Price matching is based on the actual sale price of the product and not a percentage discount. Fit Werx reserves the right to match price at our discretion.